Privacy Policy

Last Updated: september 10

This Privacy Policy explains how Vely ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, create an account, or purchase digital accounts and related services (the "Service").

By accessing or using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect only the information necessary to process your transactions, deliver digital credentials, provide customer support, and protect against fraudulent activity.

Account & Contact Data: Your email address, username, Discord handle (if applicable), and communication history with our support team.

Transaction & Payment Details: Transaction IDs, payment method type, purchase history, order amounts, and billing currency. Note: We do not store full credit card numbers or sensitive banking credentials directly; payments are handled via secure third-party payment processors.

Technical & Device Data: IP address, browser type, operating system, device identifiers, referring URLs, and access timestamps.

Verification & Anti-Fraud Data: In cases where orders are flagged by automated fraud-detection systems, we may request proof of payment authorization or transaction verification records.

2. How We Use Your Information

We use the information we collect for the following operational purposes:

Fulfillment & Delivery: To securely generate and dispatch account credentials and transaction receipts to your provided email or user dashboard.

Customer Support: To investigate ticket submissions, resolve delivery issues, and verify warranty or replacement eligibility.

Fraud Prevention & Security: To detect, prevent, and respond to chargebacks, unauthorized transactions, identity fraud, and malicious behavior.

Legal Compliance & Dispute Defense: To maintain accurate financial transaction logs and defend against unwarranted payment disputes or claims.

Platform Improvement: To analyze traffic patterns and optimize platform speed, checkout flows, and user interface stability.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We share your data only in the following limited situations:

Payment Processors: To process payments, handle refunds, and manage dispute or chargeback inquiries (e.g., Stripe, PayPal, or crypto gateways).

Service Providers: Third-party vendors that provide hosting, database infrastructure, automated email delivery, and website analytics.

Dispute & Chargeback Resolution: In the event of an unauthorized payment dispute, claim, or chargeback, we reserve the right to share relevant transactional records—including delivery logs, communication transcripts, and IP access records—with the relevant payment gateway or banking institution to verify legitimate fulfillment.

Legal Requirements: If required by law, subpoena, or government inquiry to protect our legal rights, property, safety, or that of our users.

4. Cookies and Tracking Technologies

We use essential cookies and session storage to maintain your active shopping cart, keep you logged into your dashboard, and preserve user preferences.

You can configure your browser to reject cookies, though doing so may disable essential checkout or dashboard features on our site.

5. Data Security

We implement industry-standard encryption protocols (such as HTTPS/TLS) to secure data transmitted during checkout and account access.

While we take reasonable technical and administrative precautions to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain transaction and delivery records for as long as necessary to fulfill orders, honor warranty guarantee windows, resolve potential disputes, maintain accurate tax/accounting records, and comply with legal obligations.

Support tickets and related communication logs are retained for a reasonable period following resolution before being purged or anonymized.

7. Your Data Rights

Depending on your jurisdiction (such as under the GDPR or CCPA/CPRA), you may have certain rights regarding your personal information, including:

The right to access the personal data we hold about you.

The right to request correction of inaccurate data.

The right to request deletion of your personal data, subject to legal, tax, and anti-fraud retention obligations.

To exercise any of these rights, contact us using the details below.

8. Third-Party Links & Services

Our Service may contain links to external sites (such as Discord, gaming portals, or payment gateways). We have no control over and assume no responsibility for the privacy policies, content, or practices of any third-party websites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will post any changes on this page and update the "Last Updated" date at the top. Continued use of the platform after updates are published signifies acceptance of the revised policy.